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FAQs

PRODUCT

1. Where are your products made?

Our products are made in our factory located in Chennai, India. Accessories such as our belts and bags, are made in partnership with local artisans.  

2. What materials go into a Dapper Shoe?

Our shoes are made using Full Grain Leathers imported from Spain, France and Italy. The shoes are fully lined with soft calfskin leather and are finished with High Grade Rubber Soles imported from Italy.

3. How do I know my size?

We follow UK / India sizing. If you are unsure about your size, please share your foot length with us so we can recommend the right size for your feet.

4. Where can I purchase your shoes?

Our shoes are only available at dappershoes.in . We also host pop-up shops around the country throughout the year. Subscribe to our emails or like us on Facebook for pop-up shop updates and the latest Dapper Shoes news.

 

 

ORDERING 

1. Methods of Ordering?

You can order via our Secure website or write to us at support@dappershoes.in

 2. How do I know that my online purchase is secure?

We use SSL certificates and a PCI compliant gateway for our electronic commerce transactions.

 3. What if an item I recently purchased is now on sale?

Price adjustments will be honoured within fourteen days of the original purchase date in the form of Dapper Shoes store credit. You may contact us at support@dappershoes.in with inquiries.

 

SHIPPING 

1. How long will my shipment take to get to me?

All our shoes are custom made from scratch upon order. We have partnered with Fedex and Delhivery to ensure timely delivery of all orders. Delivery times will vary, but generally you should expect to see your package arrive within 20 to 25 business days with our Free Express Shipping.  

2. What is the price for shipping?

Shipping is free on all orders. 

 

RETURNS / EXCHANGES

1. What is your return policy?

Our return policy is simple, we offer easy returns/exchanges on all orders.

All products must be returned within 15 days from order date unless marked as final sale. Shoes must be in unworn condition. 

2. How do I make a return?

Please email us at support@dappershoes.in and we will arrange for a reverse pickup.

Once the return is processed, you will receive an email that your credit card has been refunded or store credit has been added to your Dapper Shoes account. 

3. How long does it take to process a return/exchange?

Our warehouse processes returns in the order they are received. Once the package is delivered, please allow up to 7 additional business days for your return or exchange to be processed. When a return or exchange is processed, you will be notified via email. 

4. How long does it take for credit to appear back on my credit card?

Once the return is processed, it can take some credit card companies up to 5-7 business days to process the credit back to your account.

5. How long does it take for store credit to appear in my Dapper Shoes account?

Once the return is processed, store credit is applied to your Dapper Shoes account immediately.